Refund policy
We offer a 14-day return policy, meaning you have 14 days after receiving your item to initiate and confirm your return.
Please note: All discounted sales are final and non-refundable.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you must first contact us at info@jnissi-sthlm.com within 14 days of receiving your item. Unfortunately, we do not provide shipping labels.
If your return is accepted, we will provide you with detailed instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted and will be discarded.
Once you have contacted us to initiate the return, you must confirm whether you will be returning the item or accepting any other return agreement within the same 14-day period. Failure to confirm within this time frame will result in the return request being invalid.
Kindly be aware that the item remains your responsibility until it reaches our facility. To ensure your own protection, we strongly recommend using a delivery service that provides insurance for the value of the goods. Please note that the delivery time may vary depending on the shipping service you select.
Kindly be aware that the item remains your responsibility until it reaches our facility. To ensure your own protection, we strongly recommend using a delivery service that provides insurance for the value of the goods. Please note that the delivery time may vary depending on the shipping service you select.
Furthermore, please be aware that the processing time for refunds may take up to 10 working days after approval has been granted depending on your banks processing time.
If your package has already been dispatched, a refund will only be possible upon receiving the returned item.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you received the wrong item so that we can evaluate the issue and make it right.
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you received the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Not with standing the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Not with standing the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@jnissi-sthlm.com.
If your return request is approved after contacting our support team at info@jnissi-sthlm.com, please initiate the return process within 14 days of receiving our email approval. It is important to note that if a package is returned to us more than one month after its original delivery date, customers will not be eligible for a refund. We encourage you to promptly send back any approved returns to ensure eligibility for a refund.
Please note that shipping fees are non-refundable. If you return an item for any reason, the original shipping fees are not eligible for a refund. If you have any questions or concerns about our shipping fee policy, please contact us before placing your order.
By ordering products from our website, you agree to our Shipping Policy. Please review it carefully before making a purchase. We reserve the right to change our Shipping Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@jnissi-sthlm.com.
If your return request is approved after contacting our support team at info@jnissi-sthlm.com, please initiate the return process within 14 days of receiving our email approval. It is important to note that if a package is returned to us more than one month after its original delivery date, customers will not be eligible for a refund. We encourage you to promptly send back any approved returns to ensure eligibility for a refund.
Please note that shipping fees are non-refundable. If you return an item for any reason, the original shipping fees are not eligible for a refund. If you have any questions or concerns about our shipping fee policy, please contact us before placing your order.
By ordering products from our website, you agree to our Shipping Policy. Please review it carefully before making a purchase. We reserve the right to change our Shipping Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.